Devoteam

A few years ago, we shifted our focus from Czech clients to the international market. After delivering successful projects, we became the International Centre of Excellence for ServiceNow implementations. In simple terms, we handle a large portion of ServiceNow implementations across the entire Devoteam group. We’re often the first to introduce improvements, implement new processes, and inspire the entire group. 

In 2023, we joined forces with our German ServiceNow team, and in 2024, we confirmed that the German market is both open and eager for our expertise. We continue to focus on new trends – from GenAI, Machine Learning, Data, Cloud, and Business Automation to Cyber Security – but the business opportunity in Germany is HOT!

One of the key changes and challenges for the coming period for us is definitely the merger with our German branch for ServiceNow activities – resulting in the creation of Devoteam Central. We see this as a tremendous opportunity for growth, strengthening market positions, and mutual enrichment with experiences for both teams. In 2025, we’re entering the German market in full force. Bigger, more complex projects and a strong drive to deliver maximum added value and experience to our customers. We started our first ServiceNow projects with German colleagues 10 years ago and today it feels like a return to the roots of our collaboration. 

As our projects become more complex, our clients more demanding, and technologies increasingly intertwined, we’ve entered a phase where we’re sharpening our focus on outcomes and paying even closer attention to efficiency and performance. We’ve reached the top, and in many areas of our business, we’re now the number one choice for customers. That comes with a lot of responsibility. And as the saying goes, staying ahead of the pack is often harder than catching up. We need to operate at peak performance and maximum efficiency—but that doesn’t mean compromising on our values or our people-first approach. Quite the opposite: it’s about designing our entire organization in a way that makes high performance feel natural, where efficiency is second nature, and where people take pride and joy in the results they achieve.

For a long time, our recruitment targeted young individuals with potential. We have developed a precise mentoring system, and Devoteam's career paths promote both horizontal and vertical growth and deepening expertise. This approach lets us quickly integrate and advance young talents.

However, a significant shift is our increased focus on attracting and recruiting the market's best. We aim to quickly broaden our know-how and enrich it with significant experience. Often, experienced professionals in many companies reach a growth ceiling. We are dedicated to preventing that. We are actively seeking new challenges to provide the most qualified experts with a very perspective future.

At a certain point, we realized a healthy business shouldn't rely solely on one leg, which can be unstable. Simultaneously, we've always been adept at monitoring market needs and spotting opportunities. These capabilities led us to establish another pillar beside ServiceNow, focusing on cloud solutions. 

The fact that we consistently receive prestigious awards is a testament to our real results and dedicated work. In 2024, we were named EMEA Google Cloud Sales Partner of the Year for the fifth time in a row. And in 2025, we were recognized for the third consecutive year as EMEA Elite Partner of the Year for ServiceNow. This places us among just five partners worldwide who hold all three Elite badges: Consulting & Implementation, Service Provider, and Reseller. It’s an incredible recognition of our work—and a major commitment for the future.

The swift technological evolution around Machine Learning and the emergence of generative AI has reinforced our ambition to expand into new business areas. Just as we quickly adapted to the cloud, we are now successfully implementing AI. We believe AI is a key technology of the future—already today, it’s at the heart of how business operates. Again, we want to be among the first—not only offering AI solutions, but above all acting as architects of digital transformation, helping our clients take their business to the next level through AI. We’ve already delivered successful AI projects, and more are on the way. We closely follow how AI technologies are evolving every day. We’re diversifying the technologies and solutions we offer, earning new certifications, and striving to be a top-tier AI partner for our clients.

We consult, and we implement. Consult-implement, consult-implement is the daily rhythm that allows us to switch projects and clients, and never fall into a boring routine. We’re always to be found where tech-related business is happening. Gen AI, Machine Learning, Data, Cloud, Business Automation, Cyber Security – we are with modern trends and digital transformation of companies.

We are also highly client-oriented, which led to the creation of our Managed Shared Services team, the backbone of our ServiceNow platform support. We provide excellent services to both global and local organizations and build strong relationships that deliver long-term results.

We want you to think like an entrepreneur and not be afraid to look at problems in a complex way. You have the freedom to try and test new possibilities and approaches. If you discover some technology we don’t offer, you’re more than welcome to help extend our portfolio. We often see such new technologies slowly creep up to become one of the cornerstones of our business, ServiceNow being a perfect example.

A business-like mindset is in our DNA. We chase opportunities as a matter of course, and we don’t get lost in short-term goals, cash, and KPI’s. Our main goal is to satisfy customers with a friendly and open-minded approach.

We are not hard core programmers, but neither are we consultants who can't program. We move in the intersection of both worlds. We are transformers and can guide companies through digital transformation. We understand how business works, the processes and everything big companies need to succeed. But we also understand zeroes and ones. We know how to select innovative technologies, deploy them and adapt them as needed to add the most value to the customer.

We feel like a fish in water when it comes to ITSM tools. In addition to our key partnerships with ServiceNow and Google Cloud, we’re also partners with other top cloud providers across EMEA, such as Amazon and Microsoft. As consultants, we’re also strong in other pillars of IT—Operations, Customer Service, HR, and Cybersecurity. There's no shortage of projects or opportunities here.

Our organizational structure is relatively flat and straightforward. At the top is the management and below that are all of us consultants, divided into juniors, seniors, leads and principals based on the experience we have behind us. We dynamically organize ourselves into small teams based on the projects we are working on. When a project starts, the team is built according to what skillset is needed and who has spare capacity. Sometimes you can work on 2-3 projects at the same time, but it depends on how you can organize your time. Every project has its own Project Manager, who coordinates our efforts, but we learned we can do without line managers just fine. The teams average at 6 people, which allows us to quickly assess whether we’re working fast enough and well enough to satisfy our client’s needs. It’s surprisingly efficient, as we don’t need to report to anyone from “above”, and we can focus on what’s important.

Devoteam’s DNA is defined by its founders. The de Bentzmann brothers have built the company from nothing, and since they still lead it, they manage to maintain startup-like energy, despite our corporate size. We value interest, friendship, understanding, and collaboration extremely, and they’re underlined by responsibility and family-like culture cultivated by Sylvain, our CEO. Our leadership generally aims to guide and help, rather than to direct and rule. This approach simply works, and the people in Devoteam are all extremely responsible and professional. We can rely on each other, which allows us to behave in an agile manner, to innovate, and essentially function as a startup does. We don’t play politics, and we like to do our work.

In Prague, we sit in two large open spaces where we don't have fixed workplaces. We change them depending on what project we are working. It's worked well for us to have people sitting together on the same project. We are based in the very centre of Prague at the Ovocny Market, the perfect place for our group who like to go out for lunch together. The biggest problem is usually the choice of location.

Outside of work, we often go to the gym together, or to the mountains, or stay in the office and play board games. Worth mentioning are also football tournaments and great wine Fridays. Every Friday after work, anyone who has time can hang out here. Have a glass of wine and chat about all sorts of things. Why wine and not beer, you ask? Because we're a French company :)

Joining a new work environment is a very important step, and it takes a bit of know-how. We’ll see you as an equal partner from day one, be ready to work hard, and also go to lunch with everyone else. Throughout your trial period, your uncle or aunt will be available to you. At the start, they'll explain how we operate, what we do, why we do it, and the principles upon which Devoteam stands.

From day one, every newcomer is assigned their own Career Manager. We don’t hire external experts, it will be one of your co-workers. Principals help guide seniors, seniors help guide juniors. Career Managers are responsible for the personal and career development of people they take on, so one of the first things on the bucket list will be determining your ideal career path, and checking that you’re always moving in the right direction. They will always be ready to help you and you will meet regularly, to develop your key competencies to the max.

A few years ago, we started building our team in Ostrava, and today we’re a fully-fledged branch. We have all key business pillars represented here and collaborate on many projects with colleagues across different offices.

Within Ostrava and the entire region, we are now an attractive employer with an exciting future, and we are eager to welcome colleagues from all over Moravia. We really enjoy the drive and potential that Devoteam currently has, and we anticipate many more interesting opportunities and challenges ahead.

We usually introduce work at Devoteam by saying that it’s a bit like going to university again. You know what you’re supposed to be doing, but no one checks on you every other hour. We value results, and customer satisfaction. The rest is up to you. You will be given great freedom of maneuver and thought. This also means you will bear a lot of responsibility, and if you reach a cul-de-sac, you will be expected to own up. It’s important to be able to communicate with co-workers and clients alike. We don’t condone radical individualistic behavior. We work as a team, and we discuss all issues frequently.

DEVOTEAM OSTRAVA

You can find us in the city center, just a short walk from the legendary Stodolní Street. Our offices are a favorite meeting point, whether we're brainstorming projects or going out for a communal lunch. We enjoy spending leisure time together after work, playing various games, having a Star Wars marathon, or celebrating birthdays together, where prosecco and cake are usually a must.

For us, every project is unique. This is why we often encounter problems no one among us has faced before. Oftentimes, they never had to be solved period. But we like it that way. We choose clients with interesting and specific needs because we like the challenge. We are naturally attracted to this kind of work, but we don’t force anyone to do it for us. Like we already mentioned, teams are built based on preferences and capacity. 

DEVOTEAM BRATISLAVA

Our office in Bratislava is located in an office building in the heart of the city. We have a small team that continues to grow, but we still manage to maintain a very friendly, almost family-like atmosphere. For our team, it is key to choose colleagues based on their experience and seniority, of course, but besides that, it is very key for us to choose colleagues that are close to us in mindset.

You can go from junior consultant to senior, then become a lead, a principal, and then a senior principal. If you’re doing a swell job, you’ll advance quickly, even within a year and a half from joining us. However, you’ll have to work for it. Working with us involves a lot of independence and responsibility. We don’t encourage people to work till they burn out. You should rather take a step back and think about how to work efficiently and more quickly. Learn to perceive feedback and work on yourself. Your Career Manager and all other support mechanisms are available to help you advance. We strive to support the potential in each of us. Devoteam is not a place where you just serve your time. The environment simply won't let you.