ShipMonk Product Development

In the early days of ShipMonk there were only a few of us grinding away to grow our 3PL that could. We all lived with Honza Bednář in Florida, where we would spend days discussing strategy, solving problems, programming, and building our business foundations from scratch. It all paid off.

Through hard work, we mastered how to operate in the American market. Now we have fulfillment centers in Mexico, Canada, and Europe too, (which includes our U.K. and Cheb facilities so far). This growth drives us to evolve our established ways of operating as we undertake and conquer new challenges. Our team has no fear it can be done. ShipMonk’s mission is to become a key player in global fulfillment, enabling our clients to ship their goods to any country in the world, quickly and responsibly. That same fighting spirit that got our fulfillment operation off the ground in Florida will continue to drive us and, as we like to say, “Get sh*t done.”

We take what could be mundane and turn it into a dynamic, fast-paced adventure. For us, using technology to improve ecommerce fulfillment is more than a job—it’s a passion, a lifestyle, and a relentless drive to do it better every day. We thrive on innovation, from solving day-to-day operational hurdles to tackling complex issues no one else dares to touch.

For us, logistics is never boring. It’s a thrilling, ever-evolving journey where we get to push boundaries and make a real impact on ecommerce brands.

ShipMonk operates with a singular guiding principle: help ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to stress less and grow more. ShipMonk operates 12 worldwide fulfillment centers located in the Czech Republic, U.K, U.S., Canada, and Mexico. Our teams across the globe handle a large assortment of complex operational and strategic aspects of the business. In ShipMonk’s Prague-based development office, we devise ways to enhance our software to operate more efficiently and turn complex systems into user-friendly solutions.

We build self-sufficient teams that own their successes—and learn from their challenges. From developing new features to solving complex problems, each team is empowered to drive their own path forward. Our leaders are encouraged to think big, challenge the status quo, and push the boundaries of what's possible.

Rather, we solve difficult problems that appear at random during business operations. We are demanding in our hiring process because of that. It’s not enough to just be technically skilled; you also must be able to analyze issues and form alternative solutions using creativity and persistence. We are “Problem Solvers” here. When we encounter a challenge, we navigate the complexity and find a solution. Even though we experiment a lot, we hardly ever develop anything that gets discarded or isn't useful in some way.

While we experiment often, we never cut corners. Every line of code, every decision we make, is about creating the best possible result. We’re meticulous about quality and take full ownership of our work. This isn’t just about technical skills—it’s about being accountable for the impact we have on our clients and their businesses. Our production code monitors over 10,000 integration tests and we place great emphasis on code reviews, which follow a two-tier process in our team.

ShipMonk is where speed meets precision. You’ll have the chance to learn from the best and grow into an expert in your field. With clear standards, smart processes, and a culture of constant improvement, we’re always aiming for the next level.

Every year, the peak holiday season is a beast. Black Friday, Cyber Monday—you name it. It's the time when we push the limits of logistics, working at 110% to handle the surge in orders. Our team digs in, pulls together, and gets the job done. The best innovations are born spontaneously during this demanding time, and we call them “peak hacks”. We end up keeping some of them after this crazy season is done and using them to enhance operations going forward.

But peak season isn’t just about surviving. It’s about thriving. We use this intense time to experiment, innovate, and build lasting solutions that make us better year-round. And when it's over, we celebrate the hell out of it.

We are experienced enough to know that going it alone doesn’t support growth and working as a team. When it comes to complex challenges encountered in our 3PL, and the broader industry, we put our heads together because every potential solution needs to be assessed from different perspectives. We present all ideas, harmonize expectations, and debug the direction of the solution. In the process, we don’t pretend; we are honest with each other. If we don’t agree, we approach an issue with intelligent debate of the facts. We don’t look at any matter in only black and white. We always solve problems by considering all angles before we enter the realization phase of a project or solution.

We care deeply about what happens within our company. We ask a lot of questions, engage in discussions, and actively influence the final form and functioning of our product offerings, and how we work within our department. When we identify something that isn't working, we react quickly to eliminate bottlenecks and implement improvements. As our 3PL continues rapidly growing, it's important for us to remain agile and adapt flexibly to new challenges. 

ShipMonk is a company that thrives on communication, sharing comes naturally to us. We have internal meetups, All-Hands meetings, external meetups, and we constantly learn from each other. When a team achieves something great, they create a so-called edu session to share their wins, the features they’ve added, and the cool things they’ve discovered.

Teams go out for a beer together, organize ping-pong tournaments, and most of the time, conversations revolve around what’s happening at ShipMonk, who’s working on what. You can feel it in every discussion. This is a place full of people who want to push ShipMonk forward.

ShipMonk is a team-oriented company, and we enjoy meeting and interacting with each other regularly. Although we have the option to work remotely, most of us come to the office regularly because we simply like it there. Being together also tends to spark more ideas, and helps things progress faster.

There's always something happening here as well. Our team organizes a variety of events, both for ShipMonkers and with people outside the company. We often play board games, arrange LAN parties, get drinks after work, enjoy Karlín folklore, and go cycling together. Our colleagues share stories from their travels, make us part of big events in their lives, and teach us new skills like how to care for indoor plants. :)

You can find us in our offices in Karlín, on Rohanské nábřeží.