Customer Success Manager

... digitizing real estate, the largest asset class in the world. Realpad is a customer experience software for real estate developers. Our mission is simple: Help real estate developers be more efficient and provide a great customer experience to home buyers. With over 130 customers in 12 countries, we’re on a good track to becoming a leading player in this industry. We’re headquartered in Prague and have local teams in Budapest, Bucharest, and Belgrade. 

With our expanding customer base all over the above-mentioned markets, we are looking for smart, customer-oriented talent to join our local team and ensure the retention of our existing customers.

We are a young, ambitious, and goal-oriented company that values personal freedom and dedicates ourselves to the continuous improvement of both the company and ourselves. We hold high expectations for others, so we foster a strong team spirit rooted in mutual support and collaboration.

… the opportunity to grow in the field where the real estate market meets technology, or as we usually call it - proptech. Have the flexibility to do the work like it is in the 21st century and gain extensive freedom by delivering your results. We want to trust and support you as you grow your talents and increase your financial compensation dramatically.

Responsibilities of Customer Success Manager (CSM)

The Customer Success Manager is the primary link between our customer base and product, representing our customers throughout the company. The position is based in Prague.

As a CSM, you get to:

• Be the ultimate owner of our clients' portfolio. You guide our clients through all the stages of our cooperation, such as the implementation phase, expansions/upsells, and ongoing support. You proactively address any problems that may arise.

• Cooperate closely with the product team. Advocate for customers' needs and ensure that our product meets market demands.

• Maximise the value of our product for our clients, real estate developers. You are their trusted innovation partner, and you help the clients achieve their digitization strategy goals.

• Retain our revenue and explore opportunities to boost it. You will be given the freedom and support to convert those opportunities into tangible results.

• Czech or Slovak speaker with an advanced level of English (B2). You have excellent communication skills in both languages. 
  
• Full-time. The on-site customer success manager will collaborate with the local teams. 
  
• Customer ambassador. You advocate for our customers within our company and excel at managing customers' expectations. This role requires previous experience in Customer Service, Customer Success, Account Management, or a related field.
  
• Problem solver. Your main focus is understanding the customer's process and pain points. Your satisfaction comes from the value you deliver to the customer or from solving a problem for them.
  
• Technology fan. You understand various IT tools well and can quickly orient yourself to the new ones. Previous experience with extensive use of other CRM or IT tool implementation is advantageous.
• Owner. You have a strong sense of ownership and responsibility to deliver on assigned tasks.
• Open mind & Drive. You are open to taking and giving feedback to improve yourself and the company. You constantly challenge the current status quo and seek opportunities to grow and improve.
• Flexibility. You are excited about fast-paced growth and can resist the stress that comes with it.

...like to hear from you! 

If you are interested in this position or opportunities in the company, send us your CV and short introduction about yourself and your motivation.