Open position at EXPANDO
Customer Success Specialist | Start a career in EXPANDO
- Work schedule
- Full-time
- Address
- Havlíčkova 1680/13, Nové Město, 110 00 Praha-Praha 1, Česko
We are looking for a new addition to our team who shares our passion for e-commerce and is not afraid to step into unknown waters with drive and drive! Join us and help us ensure a smooth process in addressing customer requests and improving their marketplaces experience.
We are not looking for "supermen", we are also looking for junior, but mainly proactive people who are willing to listen to more experienced people and learn our proven methods, but also bring their own innovative approaches.
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This is often called "customer care". Not here. It's different here.
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The position of Customer Success Specialist is a "pawn" of EXPANDO. As a foot soldier, you will be responsible for taking direct care of customers and making sure they are as satisfied as possible.
You will be one of the most important parts of EXPANDO, because you will be the key to our success!
Your mission:
Supporting your customers to make their experience as pleasant as possible
Proactive and committed approach to working alone, but at the same time accepting and analysing advice and any criticism from senior colleagues
Continuous improvement within customer support with the help of our Team Leader
Manage the account, receive and analyse customer feedback and strategically push the customer experience
Working in the eDesk ticketing system (experience with a different ticketing system is perfectly fine)
Your story:
English, at least B2 level, knowledge of other languages is a definite advantage
Ability to set priorities and work with a number of smaller tasks
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If you want to stand out and get plus points with us,
Please provide us with a short assignment along with your CV as listed below.
Create an email for a customer.
You represent an e-shop that sells toys. A customer orders a Spiderman figure, but it arrives damaged from shipping. You have other toys and other figures in your assortment, unfortunately Spiderman is not available to send a new piece.
You handle the situation. Take on the role of Customer Success and create an email message to send to the customer apologizing and offering to resolve the situation.
A little help: Don't be afraid to be creative in your response and try to put yourself in the customer's shoes. What email would you like to receive in this situation?
What do we offer:
Opportunity to learn from professionals and experts in the field
Office in the centre of Prague
Friendly and supportive work environment
Motivating financial compensation and attractive benefits
Flexibility in working hours and the possibility of a home office
Work on projects that have meaning and visible impact.
Constructive feedback from Team Leaders.
Extra perks:
Multisport card, company events, flexible working hours in summer, and much more
Online therapy at Hedepy
This opportunity is also suitable for newcomers and complete laymen. Our Customer Success team is ready to teach the newcomer everything they need to enter the world of customer support efficiently and without worry.
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We are looking for a person who will want to take the day-to-day work of the Customer Success department further. A person who wants to make an impact!
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