Open position at 2N
Customer Support Specialist with French
- Work schedule
- Full-time
- Address
- Hvězdova 1716/2B, 140 00 Praha 4-Nusle, Česko
At 2N, we're building the future of building access - developing and manufacturing cutting-edge intercoms and access control systems that open doors from Dubai to New York. We're hiring a tech-savvy team player to support our customers! Are you communicative, eager to learn, and excited about new technologies? Join our growing team as a Customer Support Specialist! This is a great opportunity for both fresh graduates and experienced professionals looking to grow.
What will you do at our company:
Assist our customers via phone, chat, and email – always with a smile. We're here to help them choose the perfect product, set it up, or resolve any issues, including local network difficulties when using our products.
- Help prepare our products for exhibitions.
- Work closely with our Technical Support, Customer Care, and Marketing teams.
- Solve problems, share ideas, and contribute to improving our services.
What do you need to have to work at this position:
- Strong written and spoken English, plus proficiency in French.
- A technical background (ideally knoledge of TCP/IP, SIP protocol)
- A customer-first mindset and a helpful attitude.
- Good communication and teamwork skills.
- Curiosity, attention to detail, and a willingness to learn.
Why will you enjoy working at 2N:
We help you balance work and personal life.
- 5 weeks of vacation.
- Sabbatical – 20 extra paid days off for every 5 worked years in the company.
- Annual bonus for meeting goals (up to 1.8× monthly salary).
- Meal allowance of 120 CZK per worked day.
- Contribution of 12,000 CZK per year to Benefit Plus to spend on benefits that you choose (e.g. MultiSport card, pension saving contribution and a wide range of Benefit Plus offers).
- Flexible working hours and possibility of home office.
- Educational and language courses.
- Work with modern tools and support in using AI, digitalization, and data analytics.
- Company breakfasts (twice a week) and fruit days (twice a week).
- Regular company events – sports tournaments, team-building activities, after-work BBQs, New Year’s party and more.
- Discounted prices on our products.
